MANILA, DAVAO, Philippines - A warning to all ATM and Credit Card holders. A Facebook post by a home-base online manager from Davao lost 20,000 pesos from her Unionbank account.
Bank Refused To Return Money Of An ATM Fraud Victim, Loses 20,000 Pesos
Sep 02, 2015 at 10:28 PM
Posted by : Pinoy Secret Writer
Filed Under : News & Events
A Facebook user named Berna's VBbox posted her experience wherein she misterious lost 20,000 pesos. What's even more surprising is that the unauthorized ATM withdrawal was made in Ortigas when she is from Davao and her ATM is with her all the time.
It all started last where her salary was credited to her local Unionbank account on December 18, 2014. An hour after checking her account online, she was surprised to find out that there were two (2) unauthorized withdrawals from her account (10,000 pesos each).
She then called Unionbank's customer service and have her account blocked. She was also informed that it would take 15 - 85 days for the investigation on her account.
Months had passed, Unionbank sent a letter stating that she won't be able to get her money back because her account was phished and not skimmed. In which they only accept cases where an ATM card was skimmed. The also stated that they cannot give the result of their investigation as it is part of their protocol
To her frustration, she posted her experience on Facebook and demanded the bank to explain what really happened to her account since it's been eight (8) months already.
We then remind card users to be very careful when doing your transactions. Choose your ATM wisely, do not input credit card information on websites that are not secured.