Taxi Passenger Bill Of Rights, Know Your Rights!

Jan 14, 2016 at 3:49 PM
Posted by : Pinoy Secret Writer
Filed Under : News & Events

MANILA, Philippines - Are you an every day commuter who experience drivers asking for additional payment because your drop-off point is far or because of the heavy traffic along the way? Do you know that you can file cases against these kind of drivers?

Drivers asking for additional payment is very common these days and their number reason for that is because of the traffic along the way. They even have other reasons like, your drop-off point is farther than they thought or because you have too many baggage with you.

And because you are in a hurry and other drivers refused your destination, you opted to pay instead. But in the middle of the trip, the driver immediately asked for "more" additional payment because he didn't expect the traffic to be that heavy. So what will you do? Since you both agreed with the amount earlier most likely you'll refuse, right? Then here is where the argument is about to start.

Do you know that we already have an existing law for that? It is called the "Taxi Passenger Bill of Rights Act" introduced by Senator Miriam Defensor Santiago 

SECTION 1. Short Title. - This Act shall be known as the "Taxi Passenger Bill of Rights Act."

SECTION 2. Declaration of Policy - It shall be the policy of the State to establish a world class public transportation system. To this end, the State shall establish transportationservice standards that shall address the basic rights of the passengers as maybe provided by law.

SECTION 3. Rights of Taxi Passengers - Taxi Passengers shall have the right to:

  • Be picked up and transported to their stated destination by any available on duty taxi driver, subject to applicable traffic regulations;
  • A fare meter duly calibrated and sealed by proper authorities;
  • A properly dressed and courteous driver who provides assistance, if requested;
  • Travel with an assistance dog or portable mobility aid;
  • A taxi that is clean, smoke free, and in good repair;
  • Direct the route, or expect the most economical route;
  • See the taxi meter;
  • Refuse multiple hiring;
  • Have the air conditioning on or off; 
  • See the driver's identification card, which shall state clearly the driver's name and the taxi operator's name, place of business, and contract numbers, and shall contain a picture of the driver. Copies of such identification card shall be displayed prominently inside the taxi;
  • See the plate number of the taxi and emergency numbers for assistance by the Philippine National Police prominently displayed on the side doors and other conspicuous places within the taxi;
  • A quiet atmosphere, upon request;
  • Pay the rate exactly as posted in the meter, subject to other government sanctioned fees; and
  • A detailed receipt.

SECTION 4. Taxi Passengers' Rights Notification. - The taxi passengers' rights as enumerated in Section 3 shall be prominently displayed in the taxi cab. Such notification shall also contain a brief description of the procedure on how to file a complaint for violation of any of the rights enumerated as well as the necessary contact information provided by the Land Transportation and Franchising Regulatory Board (LTFRB) to handle such complaints.

SECTION 5. Period of Implementation. - The LTFRB shall be the agency primarily responsible in the enforcement and implementation of this Act. Within sixty (60) days from the effectivity of this Act, the LTFRB shall formulate and issue the necessary implementing rules and regulations and shall mobilize available resources to assure the effective implementation of this Act.

SECTION 6. Penalties and Fines. - In the enforcement of this Act, the L TFRB shall impose fines against drivers and operators, solidarily, for violation of this Act. The following shall be the basis in defining the fine and penalty provisions of the implementing rules and regulations to be promulgated pursuant to Section 11 hereof, provided that six (6) months grace period shall be allowed to lapse to conduct a nationwide information campaign.

  • For failure to observe any of the rights enumerated in Section 3, a minimum fine of Five hundred pesos (P500) but not to exceed Two thousand pesos (P2,000) for the first violation; a minimmn fine of One thousand pesos (P1,000) but not to exceed Five thousand pesos (P5,000) for the second violation; and a minimum fine of Three thousand pesos (P,3,000) but not to exceed Ten thousand pesos (PlO,000) and suspension of driver's license andlor the Certificate of Public Convenience for a period of one (1) week for the third and succeeding violations;
  • B. For non-compliance on the requirement under Section 4, a minimum fine of One thousand (P1,000) but not to exceed Five thousand pesos (P3,000) for every violation.

SECTION 7. Nationwide Public Information Campaign. -

  • A. The LTFRB, in coordination with the Philippine Information Agency (PIA), the Department of Education, and private agencies and organizations, shall undertake a nationwide information, education, and commlmication (lEC) campaign for the  attainment of the objectives ofthis Act.
  • B. The L TFRB, in coordination with the local government units, shall likewise utilize the services of citizen groups and community organizations for the promotion of public safety awareness in observance ofthis Act.
  • C. The fines that will be collected for the enforcement of this Act shall be used exclusively for the implementation of the provisions of this Act, including the necessary information campaigns. 

SECTION 8. Appropriations. - The amount necessary for the initial implementation of this Act shall be charged against the appropriations of the L TFRB under the current General Appropriations Act. Thereafter, such sum as may be necessary for its full implementation shall be included in the annual General Appropriations Act as a distinct and separate item.
SECTION 9. Separability Clause. - If any provision or part hereof is held invalid or unconstitutional, the remainder of the law or the provision not otherwise affected shall remain valid and subsisting.

SECTION 10. Repealing Clause. - Any law, presidential decree or issuance, executive order, letter of instruction, administrative order, rule, or regulation contrary to or inconsistent with, the provisions of this Act is hereby repealed, modified, or amended accordingly.

SECTION 11. Effectivity Clause. - This Act shall take effect fifteen (15) days after its publication in at least two (2) newspapers of general circulation. 

Should you wish to download a copy of this and slap it to their faces, then feel free to do so by downloading it at the Senate's Official website >!.pdf 

Jan 14, 2016 at 3:49 PM
Posted by : Pinoy Secret Writer
Filed Under : News & Events